How Meam.ai handles your information
Privacy Policy
What changed on November 7, 2026: The policy now says how long we keep feedback from the beta, that Apple keeps crash reports, and that our email is stored in Canada. The section on website analytics now says only what Cloudflare itself says, with links.
What changed on November 6, 2026: Meam.ai is on the App Store, so the waitlist has closed and been removed. The TestFlight beta has ended. The policy now says "your device" instead of "your iPhone or iPad", because the iPad version also runs on Macs with Apple silicon.
The short version
- Chats stay on your device unless a parent shares one. We never see them, unless a parent emails us a reported reply.
- The app has no account, analytics, ads or tracking.
- The app goes online only for the Meam.ai model download, a list of withdrawn study notes, App Store plans, links you tap, reports a parent emails us, and crash reports through Apple if you've turned them on. See the details.
- In PIN-protected parent settings on the device, parents can read archived chats, change the grade, and see study summaries and short excerpts of flagged messages.
1. What stays on your device
The tutor runs on your device. Your questions and its replies are processed there and never sent to us or to any AI service, except a reported reply a parent chooses to email us (section 4).
The app keeps these on the device only:
- Chats with the tutor.
- Settings, including parent settings.
- Study summaries: study time, time by subject and number of chats.
- A safety log: the first 100 characters of replies a student reported, and of messages that were blocked or opened the crisis screen.
Anyone using the device, including a parent, can read chats in the app's history. Students can archive chats but can't delete them, and archived chats stay readable. This data is encrypted, unreadable while an iPhone or iPad is locked, and left out of iCloud backups.
2. What leaves your device
The app goes online only in these cases. None of them include chats, apart from a reported reply a parent chooses to email us.
| What | When | Who receives it | What's shared |
|---|---|---|---|
| Meam.ai model | Once, the first time you open the app (about 3.4 GB, or about 5.3 GB on iPhone Air, iPhone 17 Pro and 18 Pro models, and iPads with 12 GB of memory or more) | Hugging Face, which hosts the model file | A standard download request. Hugging Face sees your IP address and the app and iOS versions. |
| Withdrawn study notes | Each time the app starts, once the chat opens. If it stays open, also when you come back to it a day after the last check, or after a check that didn't go through. Only when you're online. | Meam.ai, through this website (hosted on Cloudflare and GitHub Pages) | A request for a signed list of study notes found to be wrong, so the tutor stops using them. Our hosts see your IP address and the app and iOS versions. |
| Plans and purchases | When you buy, restore or manage a plan, or redeem a code. The app also checks prices, the free week and renewal, such as when it starts. | Apple, through the App Store | Handled by Apple, under its own privacy policy. We never see your card or billing details. |
| Links you tap | When you tap a crisis line, the terms of use, this policy, or a source in About | Your Phone, Messages or browser app, and the service you contact | Whatever that call, text or website normally involves. |
| Reports a parent sends | Only when a parent chooses to email us reported replies | Meam.ai ([email protected]), by email through the parent's email provider and ours (Zoho), or through another app the parent picks | The reported replies, the date each was reported, the app version and AI model, and, when sent by email, the parent's email address and any name on their account. Never the student's own messages (section 4). Deleted within a year. |
| Crash reports | Only if Share With App Developers is on in iOS Settings. | Apple, which passes them to us | Technical crash details, no chats. Apple keeps them under its own privacy policy, and copies we save are deleted within a year. |
3. Parent settings
Parent settings are protected by a 4-digit PIN, stored as a one-way hash. Whoever opens parent settings first creates the PIN, so a parent or guardian should set it before the student uses the app, and again after Delete All Data or a reinstall. In parent settings, a parent can:
- Read archived chats in full, delete them one at a time or all at once, or share one as a file through iOS's share sheet, to save it in Files or send it by email. A shared file holds every message, the student's included. It goes only where you send it; the app sends nothing.
- Change the student's grade, which the tutor's replies and study notes follow.
- See study summaries and the safety log.
- Delete the student's data with Delete All Data (section 6).
For time limits or quiet hours, or to stop the app from being deleted, use Screen Time in the Settings app. Apple's parental controls guide explains how.
4. Reported replies
When a student reports a tutor reply, it's saved to the safety log on the device. Nothing is sent automatically.
A parent can choose to email reported replies to us from parent settings, so we can fix the problem. The email opens in their own mail app (or the share sheet), so they see exactly what's sent. It contains the reported replies, the date each was reported, and the app version and AI model, plus, like any email, the parent's email address and any name on their email account. It never includes the student's messages, but a reply can repeat something the student wrote, so the app asks the parent to check it first. We delete it once we've looked into it, and always within a year.
5. Crisis support
Each message is checked on the device for signs of a crisis, such as suicide, self-harm, an eating disorder, abuse, exploitation or threats to others. If there's a match, the tutor doesn't get the message, and a screen opens with crisis lines for that kind of message.
The tutor may also notice signs the check missed. If it does, the crisis screen opens instead of a reply, with every line the app has. Either way, the first 100 characters of the message go in the safety log on the device (section 1).
These checks never contact anyone. They send no alerts to us, to emergency services or to anyone else. They only show the student where to get help.
Canadian services shown in the app include:
- Emergency services (911): if you or someone else is in danger right now. Call 911.
- Kids Help Phone: free, confidential, 24/7 support for young people. Call 1-800-668-6868 or text CONNECT to 686868. kidshelpphone.ca
- 9-8-8 Suicide Crisis Helpline: free, 24/7, in English and French. Call or text 9-8-8. 988.ca
- Hope for Wellness Helpline: 24/7 support for Indigenous people across Canada. Call 1-855-242-3310. hopeforwellness.ca
- Cybertip.ca: Canada's national tipline for reporting the online sexual exploitation of children. Report online at cybertip.ca.
6. Deleting your data
To delete the student's data on this device, open parent settings and choose Delete All Data. This deletes chats (archived ones too), the student's grade, study summaries, the safety log, parent settings and the PIN from this device for good. The Meam.ai model (about 3.4 GB, or about 5.3 GB on iPhone Air, iPhone 17 Pro and 18 Pro models, and iPads with 12 GB of memory or more) stays, so it doesn't download again. The model holds nothing about the student. Reports already emailed to us are deleted as described in section 4.
A parent can also delete archived chats, one at a time or all at once. A deleted chat is gone for good, along with its safety-log excerpts. Neither Delete All Data nor deleting a chat removes copies a parent has shared.
Deleting the app removes all of this for good, and the Meam.ai model too. The model downloads again if the app is reinstalled.
7. How we handle your information
- We collect as little as possible. Beyond what section 2 lists, we hold only what you send us, such as a support message.
- Children. The app has no accounts and never sends us a student's messages.
- Email. We only email people who write to us, to reply. We send no newsletters or marketing email.
- Support emails, including reports, are deleted within a year.
- The beta has ended. Feedback that testers sent us, including screenshots, is deleted within a year. Apple keeps the beta's usage data and crash reports under its own privacy policy.
- Service providers. Cloudflare (this website and website analytics), GitHub (website hosting) and Zoho (our email, including the support inbox). They use information only to serve us, and we choose providers that protect it at least as carefully as we do. Zoho stores our email in Canada. Still, these providers, Apple (the App Store and crash reports, under its own privacy policy) and Hugging Face, which hosts the Meam.ai model, can process data in the United States and other countries outside Canada, so it may be subject to those countries' laws.
- Your rights. You can ask what we hold about you, and ask us to correct or delete it, at [email protected]. We respond within 30 days. Our Privacy Officer, at the same address, is responsible for how we handle personal information. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
8. This website
- Hosting logs: Cloudflare and GitHub Pages log requests to this website (such as IP address and page), including the app's withdrawn-notes check, to deliver it and block attacks. They keep logs as their own privacy policies describe.
- Analytics: this website, not the app, uses Cloudflare Web Analytics to count visits, pages, referring sites, and general browser, device and country information. It uses no cookies and doesn't try to identify you (Cloudflare's overview). It currently keeps detailed data for 7 days, then about a tenth of it for 6 months (Cloudflare's FAQ).
9. Changes to this policy
If we change this policy, we'll post the new version here and update the effective date at the top. We also highlight significant changes at the top of the page.
10. Contact
Questions about this policy or your information:
Meam.ai
Support: [email protected]
Privacy Officer: [email protected]
Toronto, Ontario, Canada